Privacy Policy
Effective date: 01 Jan 2023
Monosoft develops the monoyazilim.net website and applications belonging to the Monosoft brand. This page informs you about the privacy policies regarding the collection and use of personal data regarding the services and applications you use. We may use your data to develop web or desktop applications. By using any of our services, you consent to the collection and use of your information in accordance with this policy.
Information we collect
We may need to collect some information to serve you better and improve user experience. (We do not collect sensitive personal data such as race, political opinion, religious belief, genetics, biometrics, health or sexual orientation.)
Information you have provided to us
You must register to use most of our services. While performing the registration process; We may request some data such as your name-surname, e-mail address, company name, telephone number and address information. You may provide us with additional information when you send us an e-mail or fill out forms on our website, such as the feedback/error reporting/contact form. When you contact us by phone, the personally identifiable information you send to us is used solely to identify you as a customer and assist with your support issue. No information is recorded or archived. We do not share your phone number with other third-party providers. We do not use your phone number to contact you with promotions.
App usage data
Our applications have a setting that allows or disallows you from collecting data. If this setting is active, we may collect application data. We use this data we collect only for the purpose of improving our services and user experience. We do not share it with any other institution or organization. This data is anonymous and does not identify you personally. Information to be collected by us if allowed by the application;
Device information: Hardware information, operating system information, unique device identifiers, .NET version information.
Log information: When you use our services, we may collect certain information automatically and store it in server logs. These may include: details of how you use our service, your IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, date and time of your request.
Time information: TimeZone.
Unique application numbers: Certain services include a unique application number or a key. This number and information about your installation may be sent to monoyazilim.net (monosoft) when you install/uninstall that service or when that service periodically contacts our servers for automatic updates.
Information collected about certain services
Mono Backup Management, email addresses for sending notifications, SQL server; server name and database names, ftp and cloud account information; It can also collect various parameters such as account name, e-mail address, and quota information (excluding information such as user name, password, access key and token, etc.).
How do we use the information we collect?
We use the information we collect to provide you with better services, to maintain, protect and improve them, and to develop new ones. We do not sell, rent, trade or give your information to any other institution or organization. We can only share your information with the service providers we work with. Based on our instructions and in accordance with our Privacy Policy and other appropriate privacy and security measures, we employ other companies to process credit cards, provide hosting, storage, virtual infrastructure, traffic analysis, send email and provide other services on our behalf. We may share the minimum information necessary to provide the service, and providers have no right to use this information beyond what is necessary to provide the service.
Email communication
When you use our services, we may send you certain service e-mails, such as confirmation of a password change, notification of a service error or service change, availability of a new product version, to respond to a support issue, or to notify you. You cannot opt out of receiving these messages because they are part of our services. To stop receiving these messages, you must stop using the service. Others, like our new features, blog posts or promotions, are optional (never 3rd party). You may opt out of receiving such emails by using the unsubscribe link provided in each such email or by using the "Email preferences" link in the "My Account" section of the service you use.
Information security
We take all necessary precautions to protect our services and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information in our possession. All sensitive information transfer and storage is encrypted. Our websites are developed and regularly tested to withstand hacking attempts. Access to sensitive data is restricted on a need-to-know basis. Your data is stored in a secure location with access controls for authorized employees only. Although such an incident has never occurred before with our services, if we become aware of any security breach that could potentially expose your personal information, we will notify you within 48 hours and share all information regarding the incident.
Access, update and delete your personal information
You can update or remove your data from the "My Account" section of the service you are using or by contacting support. When you cancel your account, all information related to your account will be deleted. Please note that while information in our live system is deleted immediately, some of your data may remain in our backups for a limited time. We only keep your data for as long as necessary to provide our services. Where possible, we use mechanisms that allow us to automatically remove data that is not needed.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any new changes to this page. You are advised to review this Privacy Policy periodically to check for any changes.
